If an item is returned for reasons other than faulty workmanship or materials, it must be returned in its original packaging in resalable condition for a full refund.
Customers are responsible for shipping and handling costs for any exchanges.
Can you please include a note in the package which includes the following details.
- Your Name
- Order number
- Contact Details
- Reason for Reason or Exchange
If it is easier you can use the Return Form.
Postage and handling charges are non refundable.
Mail your return to:
PO Box 2095
Byron Bay, NSW 2481
Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or a refund on the cost of purchase (excluding original shipping cost).
A refund will be credited back to your original payment method.
We will notify you by email when your return is processed. If you've requested an exchange, a second email will be sent once we've processed your new order. We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances your original form of payment will be refunded.